4:00 pm – 7:00 pm

Registration, Badge Pickup and Happy Hour (sponsored by PGA of America)

Fairway Foyer

Meet the PGA of America Career Services & ExecuSearch Teams

7:00 am – 10:00 am
3:00 pm – 6:00 pm

Registration & Badge Pickup

Fairway Foyer

8:00 am – 4:00 pm

Yamaha Golf Outing

Carmel Valley Ranch
One Old Ranch Road
Carmel, CA 93923​

8:00 am — Shuttles depart to Carmel Valley Ranch
8:30 am — Breakfast
9:45 am — Welcome and golfers in cars
10:00 am — Shotgun start
12:00 pm – 2:00 pm — Lunch on the course
Reception immediately following play
4:00 pm — Shuttles return to Monterey Plaza Hotel & Spa

6:30 pm – 8:30 pm

Toptracer Opening Reception

Monterey Plaza Hotel – Upper Plaza

7:00 am – 4:30 pm

Registration & Badge Pickup

Fairway Foyer

8:00 am – 8:45 am

Breakfast

Monterey Bay Room

8:50 am – 9:00 am

MCOR25 Welcome & Opening Remarks

Cypress Ballroom

Jay Karen | CEO | NGCOA

Charlie Rymer | Executive Vice President | McLemore Club

9:00 am – 9:30 am

NGCOA Champions Circle Spotlight

Cypress Ballroom

9:30 am – 10:30 am

Golf Business Gauge — Tracking Travel, Hospitality and Other Economic Key Performance Indicators

Cypress Ballroom

Michael Dominguez | President & CEO | Associated Luxury Hotels International

We kick off MCOR25 Day 2 with unparalleled consumerism coverage: Michael Dominguez sits atop Associated Luxury Hotels International — one of the world’s most influential luxury hospitality associations — so you won’t want to miss his expert insights, analysis and reaction to new industry data. He’ll cover consumer behavior trends, RevPAR growth, tourism and high-end group demand metrics, the economy’s impact on F&B, transportation trends and more!

10:30 am – 10:45 am

Networking Break

10:45 am – 11:45 am

Consistency for Your Customers — How to Heighten Hospitality Across Your Golf Operation

Cypress Ballroom

Ryan Magnon | Senior Operations Executive | Chick-fil-A Inc.

If you’ve ever stepped into any Chick-fil-A across the country, you know first-hand that the level of service and hospitality you’re treated to (from a labor pool of mostly teenagers and young adults!) is beyond what anyone would expect for a fast-food establishment. Could your golf facilities use a jolt of this elevated, consistent customer service? Ryan Magnon, Chick-fil-A’s senior operations executive and former Capella Resorts executive alongside Horst Schulze (Ritz-Carlton founder), takes a deep dive into what it takes to transform your workforce culture into something exceptional and memorable, and turn your hospitality standards into a competitive advantage.

11:45 am – 12:45 pm

Lunch/Networking

Monterey Plaza Hotel – Outdoor Plaza

1:00 pm – 2:00 pm

Expert Panel: Roots of Renovation — Evaluating New Projects and Navigating Today’s Hurdles in Course Construction

Cypress Ballroom

Phil Cotton | CEO | Nicklaus Companies
Bob Farren | Director of Grounds and Course Maintenance | Pinehurst Resort
Brian Vitek | COO | Landscapes Unlimited
(Moderator) Michael Williams | Contributor | Golf Business

Three of our industry’s most prominent design, construction and agronomy leaders will take the MCOR25 stage in this session moderated by NGCOA contributor and ‘Golf Business LIVE’ host Michael Williams. From permitting hurdles to player expectations, today’s projects require more than just creativity—they demand strategic foresight. Learn how top designers, builders and superintendents are adapting their philosophies in an evolving industry. Whether you’re considering an enhancement, planning a renovation or about to break ground, you won’t want to miss this Expert Panel.

2:10 pm – 3:10 pm

Executive Panel: Inside the Ropes — C-Suite Stories, Lessons Learned, and a Look at What’s Ahead

Cypress Ballroom

Jim Hinckley | CEO | Century Golf Partners
David Pillsbury | CEO | Invited
Tim Schantz | CEO | Troon
(Moderator) Rachel Carter | Sr. Director of Membership | NGCOA

Combined, Tim Schantz, Dave Pillsbury and Jim Hinckley are responsible for the success of over 720 golf course operations. But for this MCOR25 Executive Panel, we’ll explore some of the off-course experiences and insights that have led them to this on-course success. In this candid conversation, Schantz, Pillsbury and Hinckley will peel back the layers and talk about their professional journeys, examine some of the most crucial decisions they had to navigate, and share what they believe to be the key items in our industry that will determine the next decade for the business of golf.

3:10 pm – 3:30 pm

Networking Break

3:30 pm – 4:30 pm

Closing Q&A

Cypress Ballroom

Greg Norman | Two-Time Major Champion | World Golf Hall of Fame Member
Jay Karen | CEO | NGCOA

Golf and business icon Greg Norman joins NGCOA CEO Jay Karen on the MCOR25 stage for an exclusive fireside chat to close out the retreat. Norman, who remains one of golf’s most impactful figures, will recount his storied career on the course, and reveal how he built a global brand which sparked innovation throughout the industry off the course. At the close of this unforgettable chat, you’ll be able to ask The Shark your questions during an audience Q&A.

5:00 pm – 9:00 pm

Pepsi Closing Reception

The Inn at Spanish Bay Fairway Patio

17-Mile Drive
Pebble Beach, CA 93953

5:00pm – 5:15pm — Shuttles depart to The Inn at Spanish Bay Fairway Patio
5:30pm — Drinks, strolling dinner, networking, hand-rolled cigars
6:30pm — Bagpiper
6:45pm — Pepsi Flop Shot Challenge
8:15pm — Glow Golf
9:00pm — Shuttles return to The Monterey Plaza Hotel & Spa

Wrap up a productive, educational and meaningful Multi-Course & Resort Operators Retreat 2025 at The Inn at Spanish Bay with the Pepsi Closing Reception. Shuttles will take you from the Monterey Plaza Hotel & Spa to the The Inn at Spanish Bay Fairway Patio, where you’ll enjoy stunning views of The Links at Spanish Bay, a strolling dinner, open bar, live music, fun activities, and firepit chat with other MCOR25 attendees and event sponsors. Meander onto the picturesque terrace patio and grab a club for a chance to win a prize in both the Pepsi Flop Shot Challenge and Glow Golf contests. You’ll also hear the sounds of the famed Bagpiper at Spanish Bay as he puts the golf course to sleep in Scottish tradition! After this evening of great food, networking and fun, board the shuttle back to the Monterey Plaza Hotel & Spa.